Cancellation policy

Cancellation policy



Scope of the right of cancellation

The right of cancellation and the consequences of cancellation apply to consumers.

A consumer is defined as any natural person who enters into a transaction for purposes that cannot primarily be associated with their professional career as either an employee or a self-employed person.

Right of cancellation
 

You have a right to cancel this contract within fourteen days without giving any reasons.

The cancellation period will be fourteen days from the day on which you or your appointed agent (not the carrier) took delivery of the goods.

To exercise your right of cancellation, you will be required to inform 

Jung Pumpen GmbH
Industriestr. 4-6
33803 Steinhagen
Tel        +49 5204 / 17-0
Fax      +49 5204 / 17-166
E-mail    info@jung-pumpen.de

of your decision to cancel this contract by means of a clear statement (e.g. posted letter, fax or e-mail). Although not obligatory, you may use the attached cancellation form for this purpose.

Should you avail yourself of this option, we will send you confirmation of receipt of cancellation without delay (e.g. by e-mail).

In order to comply with the cancellation period, it is sufficient for you to send off your notification of cancellation before the cancellation period expires.

Consequences of cancellation
 

If you cancel this contract, we undertake to reimburse you for all payments we received from you, including delivery costs (not including extra cost for deliveries other than the standard, most cost-effective delivery we are offering)  immediately and no later than within fourteen days from the day that we received your notice of cancellation of the contract. To reimburse you we will, unless otherwise expressly agreed, use the same means of payment you used for the original transaction; under no circumstances will you incur charges for reimbursement under any circumstances. We shall be entitled to delay reimbursement until the goods have been returned to us or until you provide proof that you have returned the goods, depending on which comes first.

You shall must return the goods to our above address or hand them in there immediately, but no later than within fourteen days of the day you notified us of the cancellation of this contract. The deadline is deemed to be met if you dispatch the goods within fourteen days. You will bear the direct costs of returning the goods.

You must only pay for any loss in value of the goods if the loss in value is the result of unnecessary handling when examining the condition, properties and functionality of the goods.

Note on inexistent right of cancellation

No right of cancellation exists for distance selling contracts for the supply of raw goods and for goods manufactured to suit the consumer’s individual selection or purpose or goods clearly tailored to a consumer’s personal needs.

Sample cancellation form
 

To cancel the contract, please copy the form shown between quotation marks below, complete it and post, fax or e-mail the form to: 

Jung Pumpen GmbH
Industriestr. 4-6
33803 Steinhagen
Tel        +49 5204 / 17-0
Fax      +49 5204 / 17-166
E-mail    info@jung-pumpen.de

 

 

 

 

 “I/We hereby cancel the contract concluded by myself/us for the purchase of the following goods 

__________________________________________________________________________ 

__________________________________________________________________________

  

Goods ordered on: 

_____________________ 

 

Goods received on: 

_____________________ 

 

Name of the consumer(s): 

_________________________________________________________________________ 

 

Address of the consumer(s)  (Street, number, postcode, town or city):

_________________________________________________________________________ 

_________________________________________________________________________

 

Signature of the consumer(s) (only for notification on paper) 

_____________________

  

Date
_____________________